Why We’ve Updated Our Shipping
Why We’ve Updated Our Shipping (And What It Means for You)
If you’ve been part of our community for a while, you might notice a small change at checkout — our shipping has been updated. We wanted to share why.
We’ve held off as long as we could
We haven’t changed our shipping rates since 2023.
In that time, shipping costs have steadily increased — from base postage to packaging, and more recently, fuel surcharges. We’ve absorbed those increases behind the scenes for as long as possible because we never want cost to be a barrier to taking care of your hair.
But at some point, it stops being sustainable — and we’ve reached that point.
Why we continue to choose Australia Post
We know how important reliable delivery is — especially when you’re waiting on products you actually need. That’s why we’ve chosen to continue working with Australia Post. They’ve consistently been the most reliable option for getting orders safely and quickly to our customers, and we want that experience to stay the same for you.
Like many industries, their costs have increased over the past few years, with rate rises across postage and additional fuel surcharges. With ongoing fuel pressures, those costs are increasing again. While we can’t control those changes, we can control how we respond to them — and for us, that means keeping a delivery service we trust, rather than compromising on quality.
We’d rather be upfront about the reality of shipping costs than cut corners on something that directly impacts your experience.
What’s actually changed?
Instead of a flat rate and a single free shipping threshold, we’ve introduced a tiered system which allows us to keep things balance:
- Orders under $100 → $12.95 shipping
- Orders $100–$149 → $8.95 shipping
- Orders $150+ → Free shipping
Why we chose this approach
With product pricing set by the brands we stock, we’ve focused on adjusting the areas we can — including our shipping structure and bundle offers — to help absorb rising costs. Rather than making broad changes to our bundle discounts, we’ve taken a more balanced approach in response to the rising costs businesses are facing globally.
Our promise stays the same
We’ll always be transparent about changes like this.
We’re a small, family-run business — and every decision we make is about finding the balance between keeping things affordable for you and sustainable for us. Your support genuinely means everything to us, and we never take that for granted.
Thank you for being here
Whether you’ve been with us from the beginning or just placed your first order — thank you. We’re so grateful to be part of your hair journey